Please understand that due to current circumstances, it may take longer to process your enquiries by telephone or e-mail.
Therefore, we ask you to use our online form for ticket returns, which enables a smooth process of the refund. Your data will be processed locally in accordance with high security standards and temporarily stored.
Ticket holders for the Konzerthaus Berlin’s own events can have their tickets cancelled and use the ticket price either as a customer credit or opt for a voucher.
Please send us your refund request by using the secure online form for ticket returns.
Many guest organisers are trying to offer alternative dates. In this case, the purchased tickets remain valid. Please check the calendar on our website.
If no alternate dates are offered, guest event ticket holders can return their tickets to the ticket office where they purchased them.
If you have any questions, please contact the respective organisers directly.
Please fill out the form below and indicate your request for reimbursement. Your data will only be stored temporarily for the purpose of reimbursement and will not be passed on to third parties. By submitting the form you confirm the accuracy of your data and the request for ticket return. Only fully completed forms guarantee quick processing.
TEL +49 · 30 · 20 30 9 2101
FAX +49 · 30 · 20 30 9 2233