Ticket return

Information on ticket returns

Please understand that due to current circumstances, it may take longer to process your enquiries by telephone or e-mail.

Therefore, we ask you to use our online form for ticket returns, which enables a smooth process of the refund. Your data will be processed locally in accordance with high security standards and temporarily stored.

  • For subscribers

    • The tickets for your subscription concerts, which were to take place in the abovementioned period, will be cancelled by us and the ticket value will be credited to your customer account.
    • You do not have to send the cancelled tickets back to us.
    • You can, for example, have the credit balance in your customer account offset against your new 2020/21 subscription. Or you can use this amount when buying single tickets for events until 31 December 2021.
  • For Konzerthaus Card premium holders

    • If you have purchased tickets for individual events with a premium discount, we will automatically cancel these tickets.
    • The ticket amount will be credited to your customer account or you can opt for a voucher. You can redeem both either until 31 December 2021.

    Please send us your refund request by using the secure online form for Ticket returns.

    Call the premium hotline 030 ∙ 20 30 9 2000 (Monday-Friday from 11 a.m. to 6 p.m.). Due to the current situation, telephone accessibility is restricted.

  • For ticket purchasers

    Ticket holders for the Konzerthaus Berlin’s own events can have their tickets cancelled and use the ticket price either as a customer credit or opt for a voucher.

    Please send us your refund request by using the secure online form for ticket returns.

  • For ticket purchasers of guest events

    Many guest organisers are trying to offer alternative dates. In this case, the purchased tickets remain valid. Please check the calendar on our website.

    If no alternate dates are offered, guest event ticket holders can return their tickets to the ticket office where they purchased them.

    If you have any questions, please contact the respective organisers directly.

  • For ticket purchasers of Young Euro Classic

    The organizer of Young Euro Classic offers you the opportunity to support an alternative program and plans for the coming season, the possibility of making a donation. Please send an email to tickets@yecl.de to inform Young Euro Classic of your donation.

    If you have booked through the Konzerthaus Berlin, send us an email to info-corona@konzerthaus.de.

Ticket-Rückgabe-Formular

Please fill out the form below and indicate your request for reimbursement. Your data will only be stored temporarily for the purpose of reimbursement and will not be passed on to third parties. By submitting the form you confirm the accuracy of your data and the request for ticket return. Only fully completed forms guarantee quick processing.

Refund information

Please note our privacy policy.

*Mandatory data

Besucherservice
Konzerthaus Berlin
Gendarmenmarkt
10117 Berlin

TEL +49 · 30 · 20 30 9 2101    
FAX +49 · 30 · 20 30 9 2233
besucherservice@konzerthaus.de

Redirect

For this event, you will not receive tickets through our webshop. You will therefore be redirected to an external page of the organizer. If you have any not completed bookings on konzerthaus.de, they will be dissolved after 20 minutes.

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