Notes on the concert visit

• Use of masks

  During the entire stay in the Konzerthaus Berlin there is a general obligation to wear an FFP2 mask or medical mask.

  If you are unable to wear a medical or FFP2 mask due to health restrictions (e.g. asthma, severe lung diseases, etc.), you must present an appropriate certificate of mask exemption when attending an event. In this case, we draw your attention to the increased risk of infection for you and others. We therefore advise against attending events for safety reasons. In addition, there is still the obligation to present a vaccination certificate or proof of a full recovery.

  Face visors are not permitted. Visitors who do not comply with the regulations may be excluded from the concert. In this case, there is no right to a refund of the ticket price.

  Special regulation for children and young people: Children under the age of six are exempt from the obligation to wear masks. Children and adolescents up to and including 17 years of age may also wear a medical mask ("surgical mask") instead of an FFP2 mask.

• Ticket sales

  You will find the start of advance ticket sales for the respective concerts in the concert calendar.

  We are not allowed to offer an evening box office in the foyer. For last-minute enquiries, the box offices in the Visitor Service are additionally open one hour before the start of each event.

  Ticket return
  If you are unable to attend an event you have already booked due to changes in the legal 2G-plus regulations, you may return your tickets or exchange them for vouchers. Please use our online return form for this purpose.

• Concert access

  One request in advance: 
  Due to the necessary examination of your documents, there may be delays at the entrance. Please arrive early if possible.

  Our house opens 1 hour before the start of each concert, there are additional entrances and exits, please follow our routing system and note the general obligation to wear a medical or FFP2 mask.

  To ensure the tracking of a possible chain of infection, a QR code for the Luca App or the Corona Warn App will be provided at the entrances.

  We recommend that you install one of the two apps on your smartphone so that the time of your concert visit can be recorded contactlessly by simply scanning the QR code. This also helps to avoid waiting times.

  If you do not use either of the two apps, you can download our contact form in advance, fill it out and bring it with you printed out.

• Documents required

  You will need the following documents to access our concerts:

  • Your printed ticket
  • Your vaccination certificate as an QR code proving that you have been fully vaccinated for 14 days.
  • Please note: The yellow vaccination certificate (in paper form) is no longer sufficient.
  • ...or your medical or official proof that you have been infected with the virus in the past six months and that your illness occurred at least 28 days ago.
  • Your valid passport
  • If applicable, the completed and printed contact form

  Special provision for children and adolescents under 18 years of age and persons who cannot be vaccinated for medical reasons:

  • Children not yet enrolled in school and children and adolescents under the age of 18 who are in regular school testing are exempt from the 2G regulation.
  • For school-age children, the student ID or BVG card is sufficient to prove school status.
  • Persons who cannot be vaccinated for medical reasons must prove this by means of a medical certificate and present a printed, personalised, negative test which must not be older than 24 hours.

• Distance and hygiene rules

  Please use the marked, additional entrances and exits and follow our routing system. Please note the general obligation to wear a medical or FFP2 mask.

  The Konzerthaus Berlin has taken special hygiene measures, including disinfection dispensers at all entrances and frequently recurring cleaning of contact surfaces, etc. All the halls used for performances have a modern, mechanical ventilation system. Until further notice, we will continue to sell in a "chequerboard" pattern, ensuring sufficient safety distance between seats.

  Be a role model and follow the established hygiene rules - others will follow suit. Please keep a distance of at least 1.5 metres between each other. Follow our routing system and look out for distance markings.

  If you have had contact with a person infected with COVID-19 in the last 14 days, are subject to quarantine measures or have been diagnosed with the virus yourself, you will not be able to attend an event at the Konzerthaus Berlin. Should you experience cold or flu symptoms, we kindly ask you to stay at home out of consideration for our musicians and our audience.

  Hygiene concept (download pdf)

• Other notes

  All events take place without a break.

  In order to ensure a smooth and speedy entry, our cloakrooms will remain closed until further notice. Please avoid bulky luggage or large bags. 

  Please also note that we are unable to provide catering before the concerts.

  Our lifts may be manned by a maximum of 6 people and a lift operator. We recommend that you arrive in good time. You will find waiting markings in front of the lifts to keep the distance.

  Information on the coronavirus SARS-CoV-2 as well as hygiene tips can be found on the website of the Robert Koch Institute.

  If your individual question is not answered, please use our online contact form.

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